Frequently Asked Questions

  • VIRTUAL Conference Registration Includes:

    - Attendee access to the 2021 International Plant-Based Nutrition Healthcare Conference virtual conference platform.
    - Attendee access to ALL “virtual live” course sessions with chat feature and Q&A sessions.
    - Attendee access to Video-On-Demand recordings of ALL conference sessions (a $400 retail value) for 11 months post conference.
    - Attendee access to all conference materials such as conference program book, presentation slides and other materials.
    - Earn up to 23.5 CE credits (pending). – BONUS: If an attendee misses any of the “virtual live” sessions, they will have the ability to access a CE approved recording of each session in order to properly claim CE credit. More details can be found in the CE Accreditation section of the website (https://pbnhc.com/cme-accreditation).

  • Although our target audience is the healthcare community and the content of the conference is geared towards medical doctors and other healthcare practitioners, there is NO REQUIREMENT that attendees be employed in the healthcare field.

    Past conferences have had a contingent of non-healthcare practitioners and they always seem to enjoy the conference. Please feel free to join us.

  • At this time there are no individual day passes for the 2021 VIRTUAL PBNHC.

  • Yes, all attendees will receive CE credits (if otherwise eligible) through the Rush University Continuing Education Office. Details can be viewed at https://pbnhc.com/cme-accreditation.

  • Yes, attendees will need internet access to attend the 2021 VIRTUAL PBNHC. Accessing the VIRTUAL conference platform will be just like accessing any other website and there will be no need to install additional software or plugins.

    Specific Technical requirements include:

    Webcast Player Requirements

    For the best presentation viewing experience, we recommend the following:

    Microsoft Windows

    • Microsoft Windows 10
    • Microsoft Edge, Mozilla Firefox, or Google Chrome
    • Broadband Internet connection

    Apple MacOS

    • Apple MacOS Mojave (version 10.14) and higher
    • Apple Safari, Mozilla Firefox, or Google Chrome
    • Broadband Internet connection

    Apple iPadOS

    • Apple iPadOS 13 and higher
    • Apple Mobile Safari
    • Broadband Internet connection

    Apple iOS

    • Apple iOS 12 and higher
    • Apple Mobile Safari
    • Broadband Internet connection

    Android

    • Android 9 or later
    • Chrome browser

    FAQ – Frequently Asked Questions

    Why doesn’t the presentation appear?

    If you’re using a pop-up blocker, configure it to allow this site’s pop-ups. You will need to change settings in your browser.

    Why can’t I hear audio?

    Check that the computer you are using has speakers.
    Check your volume controls. There are three areas you may find volume controls:

    Browser tab is muted. Look for a mute icon in the browser tab. Right click on the tab to unmute.

    • Player volume: Look for volume icon inside the Player.
    • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
    • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
    • Using incognito mode might not allow all features to work correctly.

    I keep seeing a popup, “playback ticket not valid for this session”

    Chrome 80 introduced a change that may prevent playback of Mediasite content that is embedded in other webpages, such as within an LMS. If you are using Chrome 80 and receiving an error message of “Your playback ticket is not valid for this session”, please follow the instructions below to change a Chrome setting. After changing the setting, refresh the webpage and the content should play back normally.

    Solution

    • In Chrome’s address bar, go to chrome://flags
    • In the “Search flags” search box, type “samesite”.
    • Set “SameSite by default cookies” to Disabled”
    • Set “Cookies without SameSite must be secure” to Disabled.

    Important! Test your browser now!

    • Step 1: Playback Viewing Requirements
    • Step 2: VERIFY it all (If you see the test presentation then your machine is configured correctly for streaming access)
  • Attendees should be able to access the 2021 VIRTUAL PBNHC on any device that allows them to access any website or web-based portal. This includes desktop computers, laptops, smart phones, tablets and other internet capable devices.

    Specific Technical requirements include:

    Webcast Player Requirements

    For the best presentation viewing experience, we recommend the following:

    Microsoft Windows

    • Microsoft Windows 10
    • Microsoft Edge, Mozilla Firefox, or Google Chrome
    • Broadband Internet connection

    Apple MacOS

    • Apple MacOS Mojave (version 10.14) and higher
    • Apple Safari, Mozilla Firefox, or Google Chrome
    • Broadband Internet connection

    Apple iPadOS

    • Apple iPadOS 13 and higher
    • Apple Mobile Safari
    • Broadband Internet connection

    Apple iOS

    • Apple iOS 12 and higher
    • Apple Mobile Safari
    • Broadband Internet connection

    Android

    • Android 9 or later
    • Chrome browser

    FAQ – Frequently Asked Questions

    Why doesn’t the presentation appear?

    If you’re using a pop-up blocker, configure it to allow this site’s pop-ups. You will need to change settings in your browser.

    Why can’t I hear audio?

    Check that the computer you are using has speakers.
    Check your volume controls. There are three areas you may find volume controls:

    Browser tab is muted. Look for a mute icon in the browser tab. Right click on the tab to unmute.

    • Player volume: Look for volume icon inside the Player.
    • Computer volume: Adjust the volume slider and confirm that Mute is not selected.
    • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
    • Using incognito mode might not allow all features to work correctly.

    I keep seeing a popup, “playback ticket not valid for this session”

    Chrome 80 introduced a change that may prevent playback of Mediasite content that is embedded in other webpages, such as within an LMS. If you are using Chrome 80 and receiving an error message of “Your playback ticket is not valid for this session”, please follow the instructions below to change a Chrome setting. After changing the setting, refresh the webpage and the content should play back normally.

    Solution

    • In Chrome’s address bar, go to chrome://flags
    • In the “Search flags” search box, type “samesite”.
    • Set “SameSite by default cookies” to Disabled”
    • Set “Cookies without SameSite must be secure” to Disabled.

    Important! Test your browser now!

    • Step 1: Playback Viewing Requirements
    • Step 2: VERIFY it all (If you see the test presentation then your machine is configured correctly for streaming access)
  • Attendees will receive information – including a user name and password to the virtual conference platform – after they register for the conference. In order for attendees to access their account, they will need to log in to the platform’s attendee portal. We recommend attendees do this before the start of the conference in order to familiarize themselves with the portal and locate the area where the VIRTUAL conference sessions will be presented. We assure this is an easy and intuitive process and anyone with basic internet/website skills will be able to easily navigate the platform. Again, we do recommend that attendees access the portal IN ADVANCE OF THE START of the sessions. This will insure their account is active, they know where to access the sessions and any unforeseen problems can be worked out in advance so that they don’t miss any of the live sessions.

  • The virtual conference platform is MediaSite.

    OTHER TECHNICAL REQUIREMENTS

    Important! Test your browser now!

    Step 1: Playback Viewing Requirements
    Step 2: VERIFY it all (If you see the test presentation then your machine is configured correctly for streaming access)
    Webcast Player Requirements

    For the best presentation viewing experience, we recommend the following:

    Windows

    Microsoft Windows 10, Windows Server 2008 (requires the Desktop Experience), Windows 8, Windows 7, Windows Vista
    Microsoft Edge, Microsoft Internet Explorer 11.0, Mozilla Firefox, or Google Chrome
    Broadband Internet connection
    Note: Enterprise Video Platform 7.0.25 or EX Server 6.1.23 are required for Windows 10 support.

    Mac

    Mac OS X 10.5.7 or later
    Apple Safari, Mozilla Firefox, or Google Chrome
    Broadband Internet connection
    Linux

    For detailed information on Linux support, please see KBA3323.

    Phone and Tablet Technical Requirements

    Mediasite 6.x and 7.x support playback on iOS devices as well as other mobile platforms. Playback requirements for mobile platforms are as follows:

    iPad requirements

    iPad2 or later
    iOS 6.1 or later
    Apple Mobile Safari™
    Wi-Fi or cellular data connection (3G or higher)
    iPhone/iPod requirements

    iPhone 4.0 or later, iPod Touch 4th generation or later
    iOS 6.1 or later
    Apple Mobile Safari
    Mediasite Mobile App (free download available from the Apple app store)
    Wi-Fi or cellular data connection (3G or higher)
    Blackberry requirements (on-demand MP4 playback only)

    Blackberry OS 10.0 or later
    PlayBooks™ for QNX devices
    Blackberry browser
    Wi-Fi or cellular data connection (3G or higher)
    Android requirements (Mediasite 6.0.2 or later)

    Android™ 4.0 or later (on-demand), Android 4.4.x (live). Note: Android live support is limited to Dolphin browser on HLS capable Android devices running 4.4.x (KitKat), and the Mediasite EVP Server must be at version 7.0.10 or later.
    Android browser
    Wi-Fi or cellular data connection (3G or higher).
    Microsoft Surface and Windows RT tablets (on-demand MP4 playback only)

    Windows 8 or 8.1
    Internet Explorer 10.0 or later
    Wi-Fi or cellular data connection (3G or higher).
    FAQ – Frequently Asked Questions

    Why doesn’t the presentation appear?

    If you’re using a pop-up blocker, configure it to allow this site’s pop-ups. You will need to change settings in your browser.

    Why can’t I hear audio?

    Check that the computer you are using has speakers.
    Check your volume controls. There are three areas you may find volume controls:

    Player volume: Look for volume icon inside the Player.
    Computer volume: Adjust the volume slider and confirm that Mute is not selected.
    External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.

  • Yes! All virtual live presenters will be available to answer questions. If attendees choose to watch the presentations after they air live (on demand), they will not have the ability to ask questions but will have recordings of the live Q&A.

    Also, during the final session of the conference, the Panel Discussion, there will be ample time for additional questions.

  • Once an attendee registers, it is their choice when and how to attend the VIRTUAL conference. All attendees have been given the flexibility to participate in the manner that best fits their schedule.

    With that said, the best way for attendees to participate is to follow the official virtual live schedule (https://pbnhc.com/agenda). If they attend the sessions at the scheduled times, they will automatically be enrolled for (if otherwise eligible) ALL offered CE credits.

    If attendees are unable to attend any of the virtual live sessions or if they choose to watch ALL of the sessions on demand, that is OK too. However, in order to claim CE credits for those on demand sessions, attendees may need to “pass” a short multiple choice assessment at the end of the final session. After passing the assessment after the final session, attendee’s must submit for CME credits. Attendee access to these CE accredited sessions – either live or enduring material – will be available until September 1, 2022.

  • The video on-demand of each session will be available within a few days (if not sooner) after the end of the scheduled VIRTUAL live session.

  • Yes. After the VIRTUAL conference, all attendees will receive access to all VIRTUAL conference sessions via the online platform until September 1, 2022.

    If an attendee is unable to attend a session when they are live but still want to claim ENDURING MATERIAL CE credit for a missed session, they will have the ability to do so through the VIRTUAL conference platform. All CE guidelines must still be met, and attendees will need to “pass” a short, multiple choice assessment of the sessions. Attendee access to these CE accredited sessions will be available until September 1, 2022.

  • Yes. PDF’s of the conference presentations will be available through the virtual conference platform. Keep in mind that due to various copyright issues, some presentations may not be available.

    However, all full conference attendees will be given access to the videos of this year’s entire conference per the details above.

  • To find out about future conferences:

    • Visit www.pbnhc.com and sign up to receive conference updates
    • Like us on Facebook
    • Follow us on Twitter
    • Follow us on LinkedIn
    • Check our press page regularly
    • Visit http://plantricianproject.org/